Service work
you can prove.
Wēlr helps Tier 2 medical-device OEM service teams, hospital HTM leaders, and multi-vendor service organizations execute procedures, work orders, telemetry review, and audit evidence in one governed system.
Built first for regulated medical-device service.
Three buyer types are our current focus. Each gets a workflow you can actually run today — not a positioning slide. Other regulated-equipment industries below are adjacent, not equal-depth markets yet.
Your Tier 1 competitors have monitoring portals. Your hospitals are asking why you don't.
- Support-package parser · structured view in minutes
- Customer portal as a configuration, not a 2-year build
- Searchable service intelligence across the install base
15 OEM portals. Zero cross-vendor visibility.
- One dashboard across every vendor, every site
- Independent SLA verification — your data, not theirs
- Joint Commission audit-readiness export
Your best troubleshooting playbook shouldn't retire with your best engineer.
- Cross-vendor work orders on one operating substrate
- Knowledge graph instead of tribal knowledge
- Per-customer audit scope, one platform
Your service stack is fragmented.
Most regulated service organizations run the same broken pattern — and reconstruct evidence after the fact.
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A CMMS for work orders
Captures status, but not procedure-level execution evidence.
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Shared drives or PDFs for procedures
Detached from the work order. Versioning lives in filenames.
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Email & zip files for support packages
Telemetry parsed in Notepad. Findings live in someone's inbox.
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Separate tools for parts, training, and audit prep
Five logins to answer one auditor question.
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OEM portals showing one slice of the story
Each vendor reports its own SLA performance. No independent verification.
One system from procedure to proof.
Govern the source
Manufacturer documentation, configuration snapshots, support packages — versioned, linked, approved before they go live.
Execute with context
Dispatch the right technician. Verify qualifications. Track parts. Capture signatures. Work offline at the site.
Monitor health & visibility
Telemetry, alert thresholds, predictive scores, and customer-portal views live alongside the work order — not in another system.
Close the loop
Post-service QA recommendations, clearance status, and compliance reports become part of the same audit trail before the system returns to use.
Where the same substrate applies next.
The procedure-execution and evidence model isn't medical-specific. These industries face structurally similar audit and service patterns, and have role-specific workflows already mapped. They're not equal-depth markets yet — but the architecture transfers.
Medical device fleets across the OEM-operator-lab boundary — one regulated-service substrate from manufacturer to bedside to bench.
- Medical device OEMs · OEM
- Hospitals & biomed · Operator
- Clinical & diagnostic labs · Lab
Fab-floor service and tool-OEM install-base intelligence — one operating substrate across the SECS/GEM boundary.
- Semiconductor fabs · Operator
- Semi equipment OEMs · OEM
GMP service evidence produced as the work happens — across manufacturers, instrument OEMs, and contract labs.
- Pharma & biotech manufacturers · Operator
- Lab & instrument OEMs · OEM
- Contract labs & CROs · Lab
Controlled-baseline service across primes, MROs, and depots — ITAR-aware, CMMC-ready, evidence-as-default.
- Defense primes & OEMs · OEM
- Aviation MRO & airlines · Operator
- Defense depots & sustainment · Operator
Service evidence across power generation, grid equipment, and process facilities — NERC CIP for the bulk electric system, PSM for process safety, IEC and IEEE standards for the grid edge.
- Power generation & utilities · Operator
- Energy equipment OEMs · OEM
- Oil, gas & chemical processing · Operator
FSMA-aligned service across processors and the equipment OEMs that serve them — sanitary, traceable, audit-ready.
- F&B processors · Operator
- F&B equipment OEMs · OEM
Sample-to-discharge service evidence across municipal utilities and the equipment OEMs that supply them.
- Water & wastewater utilities · Operator
- Water & wastewater equipment OEMs · OEM
FRA-aligned inspection-and-service evidence across rail operators and the rolling-stock OEMs that build for them.
- Rail & transit operators · Operator
- Rolling-stock & rail-equipment OEMs · OEM
MSHA-aligned service across mining operators and the off-highway equipment OEMs that supply them.
- Mining operators · Operator
- Mining equipment OEMs · OEM
The audit trail is generated by the workflow, not assembled after the fact.
Every action is attributable and append-only — captured as the work runs, not reconstructed from screenshots and CSV exports weeks later. Separation of duties is checked at the model layer, the API, and the UI.
| UTC | Actor | Action | Detail | Object |
|---|---|---|---|---|
| 14:06:40Z | system — | export | Evidence package assembled from the trace below | PKG-2891 |
| 14:02:11Z | M. Reyes Service Engineer | execute | Captured cryogen pressure 0.62 psig | WO-00342818 · §05 |
| 14:01:55Z | M. Reyes Service Engineer | execute | Scanned lockout LK-7831 | WO-00342818 · §04 |
| 13:58:02Z | K. Davis Manager | approve | Rev 4.2 promoted to live — approver ≠ author | PROC-MRL-118 |
| 13:52:44Z | S. Whelan Tech Writer | blocked | Self-approval refused — author cannot approve | PROC-MRL-118 |
| 13:48:07Z | S. Whelan Tech Writer | create | Rev 4.2 drafted from source p.118 | PROC-MRL-118 |
Stop stitching evidence together.
If your team is reconciling PDFs, support packages, work orders, and audit prep across five systems — Wēlr is worth a look. Demos are conversational. No pre-recorded videos.
Welr LLC · Delaware