Your Tier 1 competitors have monitoring portals.
Your hospitals are asking why you don't.
Wēlr gives Tier 2 OEM service teams the platform infrastructure that has taken your largest competitors years and millions to build — ready in weeks.
Compounding problem. Compounding cost.
Rising customer expectations, a platform gap against Tier 1, and the cost of building anything in-house.
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Support packages arrive as zip files, analyzed in Notepad for 2–4 hours
Field engineers spend hours extracting signal from manufacturer support packages — manually, in text editors — before they can begin diagnosing.
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Each service call starts from scratch — no searchable history
Knowledge lives in individual engineers. When they retire, decades of troubleshooting walks out. Calls that should take 30 minutes take 4 hours.
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Hospitals demand self-service portals you can't offer
Tier 1 competitors ship customer monitoring portals. Your hospitals are asking why they have to call for status on equipment that should be visible in a dashboard.
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Building a platform in-house: 10 engineers, 2+ years
You could build it. But a custom service platform requires specialized talent, regulatory domain knowledge, and sustained investment — years before the first work order runs.
Platform infrastructure your team didn't have to build.
Upload → structured view in minutes
Drop a support package into Wēlr. The telemetry engine discovers the schema, maps the metrics, and surfaces the relevant signals — in minutes, not hours of manual extraction.
Searchable service intelligence
Every work order, procedure execution, and service event becomes searchable institutional knowledge. The knowledge graph means your next engineer can find what your best engineer already solved.
Customer portal included
Hospitals get controlled visibility into equipment status, work orders, telemetry trends, and service agreements — without opening your full system.
Ready in weeks, not years
No multi-year build. No 10-engineer team. First work order in weeks. Customer portal as a configuration, not a project.
Wēlr vs. build-in-house vs. generic CMMS.
Before committing to a multi-year build or a tool that wasn't designed for regulated service.
| Capability | Wēlr | Build in-house | CMMS + spreadsheets |
|---|---|---|---|
| Procedure execution with step-level audit | Included | 18–24 months to build | Partial — PDF attachments only |
| Telemetry & support-package parsing | Included | 12–18 months to build | Not available |
| Customer portal & service agreements | Included | 12+ months to build | Not available |
| Compliance evidence & audit trail | Structural — built in | Requires specialized architecture | After-the-fact — timestamps only |
| Time to first work order | Weeks | 2+ years | Weeks, but limited |
A small founding cohort is shaping Wēlr for medical device oems.
Founding partners get preferential pricing, a direct line to engineering, and meaningful influence over the Healthcare roadmap. Limited to a small cohort per vertical.
- Preferential pricing
- Direct line to engineering
- Roadmap influence
- Limited cohort
Ready to stop stitching service evidence together?
If your team is juggling PDFs, support packages, work orders, customer updates, and QA evidence across five systems, Wēlr is worth a look.
Welr LLC · Delaware