The compliant service-management platform.
Procedures, work orders, telemetry, customer visibility, logistics, QA, and audit evidence — one connected system. Source documentation becomes executable. Executed procedures generate audit evidence. Evidence becomes the customer record. Nothing is reconstructed after the fact.
Source → procedure → evidence → record.
Every stage feeds the next. Reconstruction-free.
Six surfaces. One system of record.
PDF-to-Procedure Engine
Turn source material into governed execution. Manufacturer documentation should not live as an attachment no one follows.
- Auto-sectioning of source PDFs into discrete steps
- Revision control with source-page linking
- Approval workflows before procedures go live
- Diff view between procedure versions
Telemetry & Equipment Health
Monitor equipment health alongside service history. Support packages, metric definitions, and predictive scores managed in one place.
- Support package upload with schema discovery
- Configurable alert thresholds per installation
- Predictive maintenance scoring
- Health trends alongside work-order history
Compliance Engine
Compliance by design, not by policy. Six-domain scoring with immutable audit records and structural separation of duties.
- Six-domain compliance scoring
- Immutable audit logs — no edit, no delete
- Structural role enforcement at API and UI
- Export builder for audit evidence packages
Multi-Stakeholder Visibility
Hospitals, OEMs, and service partners see only what their service agreement defines. Dual-org access without leaking data.
- Service-agreement data scope controls
- Customer portal with telemetry & WO history
- Dual-org access model for multi-party service
- Configurable views per stakeholder role
Full Execution Stack
From dispatch to delivery. Work orders, parts, training, and offline execution share one audit trail.
- Work-order & dispatch management
- Parts tracking and supplier logistics
- Training & qualification verification
- Offline execution with encrypted local storage
AI Intelligence Layer
Your service history becomes institutional knowledge. Semantic search and structured recommendations across the full record.
- Knowledge graph from work history
- Conversational troubleshooting assistant
- Predictive maintenance from telemetry patterns
- Natural-language search across procedures
A version-controlled procedure, executed step-by-step, signed in real time.
Procedures are linked to source documentation, not copied into disconnected SOPs. Every step has an executor. Approvals require a different signer. Captured readings live next to the step that required them.
Ready to stop stitching service evidence together?
If your team is juggling PDFs, support packages, work orders, customer updates, and QA evidence across five systems, Wēlr is worth a look.
Welr LLC · Delaware