Fleet alarm → credentialed dispatch — across customer mines.
Mining equipment OEMs — Caterpillar Mining, Komatsu Mining, Sandvik, Epiroc, Liebherr Mining, Hitachi Construction Machinery — ship haul trucks, shovels, drill rigs, underground LHDs, and processing equipment into BHP, Rio Tinto, Vale, Newmont, Freeport, and Anglo American sites. Your QMS sits under ISO 9001:2015, ISO 14001 / 45001 (environmental + safety), and IEC 62443-4-1 (secure product-development lifecycle — the rising customer requirement). Your MSHA Part 7 product approval governs U.S. underground product certification. Your products certify against ISO 17757 (autonomous mining systems) and per-region functional-safety standards (AS 4024, EN 474, EN 16228). Your customer-facing surface includes Maintenance & Repair Contract (MARC) performance audits and customer ICMM / GISTM supplier audits. Wēlr is the install-base service record — the work-execution layer that closes the loop between fleet monitoring (Caterpillar VisionLink, Komatsu Komtrax, Sandvik OptiMine) and credentialed FSE dispatch.
Four pains across the OEM service motion.
- 01
MARC performance evidence reconstructed at every quarterly review.
Physical availability and mechanical availability (operators care about physical; dealer KPIs are mechanical), payload utilization, fuel-burn vs spec, MTBF, response-time SLA, plus the contract carrots and sticks — cost-per-hour / cost-per-tonne guarantees, availability bonuses, LD exposure — reconstructed from the customer's CMMS, your CDU (Connected Data Unit) telemetry archives, parts-warranty databases, and dealer reports every quarter.
- 02
FSE credentialing matrix at customer mines tracked by spreadsheet.
MSHA Part 48 / 46 training (where mine-site qualified), customer-mine specific safety training, fitness for confined-space and electrical-safety, drug & alcohol cycle, OEM-specific autonomous-system service qualifications (for AHS sites), customer-issued badging per mine, geographic work authorization, and dealer / OEM technician qualification ladders — tracked per customer-mine in spreadsheets. Dispatch optimizes geography first.
- 03
Fleet-monitoring platforms tell you something is wrong; nothing closes the loop.
VisionLink, Komtrax, OptiMine, Pulse — every Tier 1 mining OEM has a fleet-monitoring platform. None of them dispatches a credentialed FSE against the signal, schedules on-site execution, and folds the closure evidence back to the fleet view. The work-execution layer between fleet alarm and credentialed FSE doesn't exist as a product.
- 04
Cross-customer fleet reliability is a quarterly slide deck.
Hydraulic line wear patterns, AHS path-deviation events, suspension strut early failures, engine fuel-system patterns — same model, same controller firmware vintage, same map version, same build-spec range across customer mines are extracted manually for executive reviews. They don't operationalize against the next dispatch.
Four primitives. One fleet-aware install-base record.
MARC performance record per contract, per mine, per asset
Physical availability and mechanical availability (operator metric / dealer KPI, tracked separately), payload utilization, fuel-burn vs spec, MTBF, response-time SLA performance, and contract terms — cost-per-hour / cost-per-tonne guarantees, availability bonuses, LD exposure — keyed per MARC contract, per mine site, per asset, per reporting period. Quarterly review evidence is a query; MARC renewal evidence assembly collapses.
FSE credentialing matrix on the dispatch path
MSHA Part 48 / 46 training, customer-mine specific safety training, AHS service qualifications, customer-issued mine badging, drug & alcohol cycle, OEM technician qualification ladders — first-class technician attributes. Dispatch fails closed when the credential set doesn't cover the customer mine or work-site task class.
Fleet alarm → credentialed dispatch closure
VisionLink / Komtrax / OptiMine fleet-monitoring signals attach to a dispatched FSE with credentials verified at dispatch — and on-site closure evidence flows back to the fleet view on one record. Where Tier 1 fleet-monitoring platforms stop, Wēlr starts.
Cross-customer fleet reliability intelligence (multi-axis)
Weibull-fitted component-survival curves across customer mines per component family · per model · per controller firmware vintage · per map version · per build-spec range. A pattern caught at one mine becomes the next site's pre-arrival brief; predictive intervention is operational, not slide content.
Why not extend the fleet-monitoring stack you already run?
Most mining equipment OEMs face the same three options. Build the work-execution layer in-house on top of an existing fleet-monitoring platform (multi-year project; specialized credentialing-matrix architecture; an FSE / dealer org that has to ship while engineering builds). Extend a generic field-service platform (no fleet-signal model; no MSHA-aware credentialing matrix; no MARC performance record). Or Wēlr.
| Capability | Wēlr | Build in-house 24+ mo · 10 engineers · ~$5M | Generic field-service platform ServiceMax · Salesforce FS · IFS |
|---|---|---|---|
| MARC performance record per contract, per mine, per asset | First-class · audit-on-demand | Custom build | Bolt-on |
| Physical availability · mechanical availability · carrots + sticks | Tracked separately · in-band | Lumped in spreadsheet | Not modeled |
| FSE credentialing matrix on dispatch (MSHA + mine-specific + AHS) | Auth-gated · fails closed | Spreadsheet per customer | Spreadsheet matrix |
| Fleet alarm → credentialed dispatch closure | Single workflow | Custom integration build | Two systems · manual handoff |
| Cross-fleet reliability (model · fw · map · build-spec) | First-class data model | Quarterly slides | Not modeled |
| IEC 62443-4-1 product-dev-lifecycle evidence per product line | Structural | Custom integration | Not modeled |
Cross-mine fleet reliability — the next-visit brief writes itself.
An AHS path-deviation cluster on BHP Pilbara's 793F fleet at 6,420 hours is the same signal forming on Rio Tinto's same-vintage fleet — they share controller firmware v4.21, map v8, and build spec. Wēlr issues a pre-arrival brief to the next visits at both BHP and Rio sites; Freeport runs mixed non-AHS so the signal doesn't propagate; Newmont's fw v4.18 fleet stays clear. A credentialed FSE is matched at dispatch with customer-mine badging confirmed and the AHS service qualification verified. The pattern your best FSE noticed at one customer becomes the next site's first hypothesis — not their week-three discovery.
- Weibull-fitted component-survival curves per family · per model · per controller firmware vintage · per map version · per build-spec range
- Cross-fleet brief auto-attached to next visits at every mine sharing the cross-axis match (model + fw + map + build spec) · credentialed FSE matched at dispatch
- Customer-specific scoping enforced — BHP's fleet data never visible to Rio Tinto at the database row
- Physical availability, mechanical availability, MARC contract terms (cost-per-hour / cost-per-tonne, availability bonuses, LD exposure) update in-band as the dispatch closes
If any of these are true, we should talk.
- ✓Your MARC performance evidence — physical availability, mechanical availability, payload utilization, fuel-burn vs spec, MTBF, response-time SLA, cost-per-hour / cost-per-tonne guarantees, availability bonuses, LD exposure — is reconstructed from CMMS, telemetry archives, and dealer reports every quarterly review.
- ✓Your FSE credentialing matrix at customer mines is tracked on a spreadsheet across MSHA Part 48 / 46, Australian Standard 11, customer-mine specific safety, AHS service qualifications, drug & alcohol, customer-issued badging, and OEM qualifications — and gaps surface at site arrival.
- ✓Your fleet-monitoring platform (VisionLink, Komtrax, OptiMine, Pulse, or an internal build) tells you something is wrong with the fleet but doesn't dispatch a credentialed FSE against the signal.
- ✓Cross-customer reliability patterns by model + controller firmware vintage + map version + build-spec range (hydraulic line wear, AHS path-deviation, suspension early failure) are quarterly slide content — they don't operationalize into next dispatches at other mines sharing the same axes.
- ✓A major customer-mine issued a supplier finding or MARC performance dispute in the last cycle, and the root cause was evidence you couldn't reconstruct inside the response window.
A small founding cohort is shaping Wēlr for mining equipment oems.
Founding partners get preferential pricing, a direct line to engineering, and meaningful influence over the Mining roadmap. Limited to a small cohort per vertical.
- Preferential pricing
- Direct line to engineering
- Roadmap influence
- Limited cohort
Ready to stop stitching service evidence together?
If your team is juggling PDFs, support packages, work orders, customer updates, and QA evidence across five systems, Wēlr is worth a look.
Welr LLC · Delaware